At Bingo Westwood Cross (Thanet), we strive to provide you with the best possible experience, whether you're visiting us in person or using our mobile app. If you have any questions, concerns, or need assistance with anything, please don't hesitate to reach out.
Our support team is available from 9am to 10pm, seven days a week, including bank holidays. You can contact us through multiple channels, and we'll do our best to respond promptly to your inquiry.
For immediate assistance, you can use our live chat feature on the Bingo Westwood Cross (Thanet) mobile app or website. Our friendly support team is available from 9am to 10pm, seven days a week. Simply click on the Chat with us button and type in your question or concern.
If you prefer to contact us via email, please use the following address. We'll get back to you within 24 hours, Monday to Friday. Please note that emails received during weekends or bank holidays will be answered on the next working day.
For general information and answers to frequently asked questions, please visit our help centre. Our FAQ section is regularly updated with new content to ensure that you have all the information you need.
At Bingo Westwood Cross (Thanet), we take responsible gaming seriously. If you or someone you know has a problem with gambling, please contact our dedicated support team. We're here to help and provide guidance on how to gamble responsibly.
For technical issues related to the mobile app or website, please contact us via live chat or email. Our experienced technical support team will do their best to resolve your issue as quickly as possible.
If you have a complaint or concern about any aspect of our service, please don't hesitate to contact us. We take all complaints seriously and will respond promptly to resolve the issue. You can email us or use the contact form on our website.
We strive to respond to all inquiries within 24 hours, Monday to Friday. Emails received during weekends or bank holidays will be answered on the next working day. Please note that response times may vary depending on the complexity of your issue and the volume of inquiries we receive.
If you have any concerns about account security, please contact our dedicated support team. We're here to help and provide guidance on how to keep your account secure.
We offer multilingual support for languages such as French, German, and Spanish. If you require assistance in one of these languages, please contact us via email or live chat and we'll do our best to accommodate your request.
Please choose the most suitable contact method for your issue:
We're committed to providing you with excellent customer service. If you have any questions or concerns, please don't hesitate to reach out using one of our support channels. We'll be happy to assist you.